Liz joined PMG in January 2019 after moving into the local area from East Grinstead. Liz started her NHS career 20 years ago as an evening receptionist while her daughters were young. She was soon given the opportunity to increase her knowledge and gained valuable experience in all areas of general practice with a special interest in practice finance. In January 2012 Liz was appointed Practice Manager and remained at this practice until she decided to make the move to the Sussex coast – to live her dream owning a home by the sea!
Liz is responsible for the smooth running of the practice - including complaints and compliments - and welcomes feedback about the service we provide. She works every day and is normally available to speak to without pre-booking an appointment. Please ask at reception if you would like to discuss a matter with her.
In her spare time Liz enjoys swimming, walking her energetic young Spaniel and the occasional skiing holiday.
Since joining the practice in 2003 Kat has worked across a number of departments which has given her invaluable experience in the day to day operational aspects of the practice.
Kat’s responsibilities include managing the Doctor diaries and appointments to help to ensure the practice’s clinical rota’s effectively support the business. She also supports the Non-scapel vasectomy service and assists the practice in achieving the Quality and Outcomes Framework (QOF), a voluntary scheme whose aim is to support Primary Care to deliver good quality care.
Administration Manager / Research Administrative Lead
Julie and her team are responsible for managing all patient paperwork that comes in and out of the practice in either electronic or paper form. The Administration Team are also responsible for the practice IT, patient medical record movement and data quality, all requests for medical reports and information from patient medical records, registrations and deductions, administration of immunisation clinics, organisation of our annual Influenza Clinics, coordination of our Chronic Disease Management reviews and many other items relating to patient medical records, data quality and patient information.
Julie also manages our website and communications board, monitors our adherence to Information Governance (the legal framework governing the use of personal confidential data in health care), practice reporting and facilitates PMG’s involvement in research projects.
A full range of staff are employed to support the doctors and patients:
Medical receptionists, dispensers, medical secretaries, finance, computer and administrative staff. Their jobs are demanding with telephone and face to face enquiries dealing with every aspect of medical practice duties, occasionally they work under difficult circumstances, so please be patient and help them to help you.