Practice Policies

Confidentiality and Medical Records

Information Governance Policy 2021

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. These requests will be processed under a Subject Access Request.

Non Discriminatory Policy 

This practice has an equal opportunities policy for patients. The aim is to ensure that 
no patient receives less favourable treatment on the grounds of sex, race, colour, nationality, ethnic or national origin or disability. The practice will do its utmost to 
ensure that all patients are treated fairly and the practice environment is free from discrimination and harassment. We can access the following services o your behalf, although prior management may be necessary:

  • full disabled access
  • interpretation and translation service
  • sign language and/or lip reading surgeries

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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